All Systems Operational
Scheduled Maintenance
10 Queens Road, Melbourne Jul 30, 2024 07:00-08:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jul 24, 2024 - 14:38 AEST
608 St Kilda Road, Melbourne Jul 30, 2024 17:00-18:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jul 19, 2024 - 12:56 AEST
2 Ballarat Road, Footscray Aug 15, 2024 14:00-18:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Aug 15, 2024 - 11:57 AEST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
10 Queens Road, Melbourne
Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jul 16, 10:36 AEST
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
390 St Kilda Road, Melbourne
Resolved - This incident has been resolved.
Jul 20, 16:17 AEST
Update - The building manager has advised maintenance is being carried out within the building until this evening. Network engineers will monitor this incident until services are restored.
Jul 20, 10:20 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jul 20, 09:56 AEST
VoIP Services
Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Jul 16, 09:38 AEST
Jul 19, 2024
Jul 18, 2024
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 AEST
Scheduled - Network Engineers will be performing emergency maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

28 Clarendon Street, Southbank
50 Lorimer Street, Docklands
100 Harbour Esplanade, Docklands
60 Lorimer Street, Docklands
478 St Kilda Road, Melbourne

Service disruptions may be experienced during this window.
Jul 16, 12:34 AEST
Jul 17, 2024
8 Blanche Street, St Kilda
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jul 11, 12:03 AEST
Jul 16, 2024
3-5 St Kilda Road, St Kilda
Completed - The scheduled maintenance has been completed.
Jul 16, 15:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 AEST
Scheduled - CitiPower will be performing routine electrical maintenance to their network which may impact customer services at 3-5 St Kilda Road, St Kilda.

Service disruptions may be experienced during this window.
Jul 10, 10:27 AEST
63 Whiteman Street, Southbank
Resolved - A faulty Distribution Switch caused a loss of service to this site. Switch has been replaced, and services restored.
Jul 16, 10:36 AEST
Update - DGtek Field Engineers have been dispatched to investigate this fault. Further updates will be provided as we receive them.
Jul 16, 08:48 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jul 15, 21:23 AEST
Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage