Resolved -
A break in Third-Party fibre connecting this site was discovered. Fibre break has been repaired and services have been restored.
Dec 5, 13:22 AEDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 5, 13:00 AEDT
Update -
No faults were found on-site. This issue has been escalated to Vocus for investigation into the loss of fibre connectivity to the site.
Dec 5, 11:09 AEDT
Update -
A DGtek field technician has been dispatched to further investigate this issue.
Dec 5, 08:07 AEDT
Update -
Network engineers have been unable to contact the building manager regarding the loss of connection to the building. Further attempts will be made tomorrow.
Dec 4, 22:04 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 4, 19:17 AEDT