In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 2024 - 20:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer Voice services network wide.

Service disruptions may be experienced during this window.

May 30, 2024 20:00 - May 31, 2024 06:00 AEST
Past Incidents
May 31, 2024

No incidents reported today.

May 30, 2024
Completed - The scheduled maintenance has been completed.
May 30, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

May 23, 10:32 AEST
May 29, 2024
Completed - The scheduled maintenance has been completed.
May 29, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

28 Clarendon Street, Southbank
60 Lorimer Street, Docklands

Service disruptions may be experienced during this window.

May 23, 10:31 AEST
May 28, 2024
May 27, 2024
Completed - The scheduled maintenance has been completed.
May 27, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 16:00 AEST
Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

May 27, 09:37 AEST
May 26, 2024

No incidents reported.

May 25, 2024
Resolved - This incident was caused by a failure of the third party backhaul providing external connection to this site, which had now been resolved.
May 25, 12:27 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 10:12 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

May 25, 09:10 AEST
May 24, 2024

No incidents reported.

May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

451 Little Bourke Street, Melbourne
13 Martin Street, St Kilda
412 St Kilda Road, Melbourne

Service disruptions may be experienced during this window.

May 17, 12:12 AEST
May 22, 2024
Resolved - A building power issue resulted in a loss of power to the Main Distribution Switch resulting in a loss of service to the entire building. Power has been restored, and services are now back online.
May 22, 10:47 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 08:59 AEST
Update - DGtek field engineers are working with the Building Manager to ascertain the cause of this fault. Further updates to be provided once we receive them from the Building Manager.
May 21, 14:19 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

May 21, 13:39 AEST
May 21, 2024
May 20, 2024

No incidents reported.

May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 AEST
Scheduled - Electricians will be performing routine maintenance to the electrical network at 390 St Kilda Road, Melbourne, which will impact customer services.

Service disruptions may be experienced during this window.

May 18, 15:30 AEST
Resolved - A power issue in the building resulted in a loss of power to network equipment. Power has been restored and services are now back online.
May 19, 12:28 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

May 19, 08:23 AEST
May 18, 2024
Resolved - This incident has been resolved.
May 18, 15:24 AEST
Identified - The building manager has advised that electrical maintenance is currently in progress which was resulted in a loss of power to network equipment.
May 18, 10:12 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

May 18, 10:12 AEST
Completed - The scheduled maintenance has been completed.
May 18, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer Voice services.

Voice Service disruptions may be experienced during this window.

May 13, 15:47 AEST
May 17, 2024
Resolved - This incident has been resolved.
May 17, 12:10 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

May 16, 09:58 AEST