DGtek Network Status

Mar 27, 2025

Completed - The scheduled maintenance has been completed.
Mar 27, 13:35 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:00 AEDT

Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the following sites which will impact customer connections:

122 River Esplanade, Docklands
128 Lorimer Street, Docklands
118 River Esplanade, Docklands
116 River Esplanade, Docklands
13 Point Park Crescent, Docklands
1 Point Park Crescent, Docklands
5 Point Park Crescent, Docklands
108 River Esplanade, Docklands
112 River Esplanade, Docklands
120 River Esplanade, Docklands

Service disruptions may be experienced during this window.
Mar 24, 11:25 AEDT

90 Lorimer Street, Docklands

Resolved - This incident has been resolved.
Mar 27, 13:13 AEDT

Update - The Building Manager has advised DGTek that while power has been restored to the building, some floors are still without power. Electricians are currently working to resolve this.
Mar 27, 13:03 AEDT

Identified - A power outage in the building has caused a loss of connection.
Mar 27, 10:09 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 27, 10:09 AEDT

Mar 26, 2025

35 Dickens Street, Elwood

Resolved - This incident has been resolved.
Mar 26, 13:49 AEDT

Update - DGtek cable has been repaired, and services are now back online.
Mar 26, 13:48 AEDT

Update - Concrete cutting works have been approved by the Body Corporate, and restorative works have been scheduled for Wednesday 26/03/2025 between 10AM to 4PM.
Mar 25, 16:44 AEDT

Update - DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with the Body Corporate to obtain agreement to perform these works. Further updates to be provided as they come to us.
Mar 25, 14:30 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 25, 11:24 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 24, 17:26 AEDT

Identified - Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre.
Mar 24, 10:46 AEDT

Update - Field technicians have been dispatched to further investigate this issue.
Mar 24, 10:19 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 24, 08:17 AEDT

Mar 25, 2025

9 Dickens Street, Elwood

Resolved - DGtek Fibre has been repaired, and services restored.
Mar 25, 14:45 AEDT

Update - DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with Building Management to obtain agreement to perform these works. Further updates to be provided as they come to us.
Mar 25, 14:30 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 25, 11:24 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 24, 17:26 AEDT

Identified - Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre.
Mar 24, 10:46 AEDT

Update - Field technicians have been dispatched to further investigate this issue.
Mar 24, 10:32 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 24, 10:31 AEDT

161 Parramatta Road, Alburn

Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 AEDT

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Alburn.

Service disruptions may be experienced during this window.
Feb 6, 10:01 AEDT

Mar 24, 2025

1 Freshwater Place, Southbank

Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 AEDT

Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 17, 11:14 AEDT

250 Elizabeth Street, Melbourne

Resolved - A faulty switch was identified, and replaced. Services are back online.
Mar 24, 13:57 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 21, 23:22 AEDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

616 St Kilda Road, Melbourne

Resolved - A power outage in the area has been resolved, and services are back online.
Mar 22, 14:02 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 22, 08:13 AEDT

620 St Kilda Road, Melbourne

Resolved - A power outage in the area has been resolved, and services are back online.
Mar 22, 14:02 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 22, 08:13 AEDT

VoIP Services

Completed - The scheduled maintenance has been completed.
Mar 22, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 AEDT

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Mar 18, 09:20 AEDT

Mar 21, 2025

Multiple Sites

Completed - The scheduled maintenance has been completed.
Mar 21, 11:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:00 AEDT

Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

35 Malcolm Street, South Yarra
9 Yarra Street, South Yarra
50 Claremont Street, South Yarra
23-35 Malcolm Street, South Yarra
42 Ralston Street, South Yarra
7 Yarra Street, South Yarra
18 Yarra Street, South Yarra

Service disruptions may be experienced during this window.
Mar 20, 13:21 AEDT

Mar 20, 2025

18 Mt Alexander Road, Travancore

Resolved - Electrical maintenance has been completed.
Mar 20, 16:46 AEDT

Identified - DGtek have been advised that electrical maintenance is underway in the building which is affecting customer connections.
Mar 20, 16:18 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 20, 16:18 AEDT

Mar 19, 2025

18 Yarra Street, South Yarra

Resolved - Electrical maintenance has been completed.
Mar 19, 14:49 AEDT

Identified - DGtek have been advised that electrical maintenance is underway within the building which is affecting services. Further updates will be provided as they come to us.
Mar 19, 12:55 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 19, 12:55 AEDT

Mar 18, 2025

Multiple Sites

Resolved - Maintenance has been completed.
Mar 18, 15:59 AEDT

Identified - DGtek have have been advised that electrical testing is underway which may affect customer connections. Further updates to be provided.
Mar 18, 12:26 AEDT

Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

5 Flockhart Street, Abbotsford
11 Flockhart Street, Abbotsford
8 Grosvenor Street, Abbotsford

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 18, 12:26 AEDT

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

Multiple Sites

Completed - The scheduled maintenance has been completed.
Mar 13, 22:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 AEDT

Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

8 Waterview Walk, Docklands
12 Waterview Walk, Docklands
18 Waterview Walk, Docklands
100 Harbour Esplanade, Docklands
757 Bourke Street, Docklands

Service disruptions may be experienced during this window.
Mar 7, 14:31 AEDT

157 A'Beckett Street, Melbourne

Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 AEDT

Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 7, 16:39 AEDT

All Systems Operational

Scheduled Maintenance

1 Queens Road, Melbourne Apr `1`, `2025` `23:00` - Apr `2`, `2025` `03:00` AEDT

480 Riversdale Road, Hawthorn East Apr `2`, `2025` `00:00`-`06:00` AEDT

510 Church Street, Richmond Apr `3`, `2025` `00:00`-`06:00` AEDT

VoIP Services Apr `26`, `2025` `07:00`-`21:00` AEST

Multiple Sites Apr `29`, `2025` `21:00` - Apr `30`, `2025` `02:00` AEST

Past Incidents

All Systems Operational

Scheduled Maintenance

1 Queens Road, Melbourne Apr 1, 2025 23:00 - Apr 2, 2025 03:00 AEDT

480 Riversdale Road, Hawthorn East Apr 2, 2025 00:00-06:00 AEDT

510 Church Street, Richmond Apr 3, 2025 00:00-06:00 AEDT

VoIP Services Apr 26, 2025 07:00-21:00 AEST

Multiple Sites Apr 29, 2025 21:00 - Apr 30, 2025 02:00 AEST

Past Incidents

1 Queens Road, Melbourne Apr `1`, `2025` `23:00` - Apr `2`, `2025` `03:00` AEDT

480 Riversdale Road, Hawthorn East Apr `2`, `2025` `00:00`-`06:00` AEDT

510 Church Street, Richmond Apr `3`, `2025` `00:00`-`06:00` AEDT

VoIP Services Apr `26`, `2025` `07:00`-`21:00` AEST

Multiple Sites Apr `29`, `2025` `21:00` - Apr `30`, `2025` `02:00` AEST