7 Riverside Quay, Southbank
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2024 - 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 25, 2024 09:00-17:00 AEST
Scheduled Maintenance
Multiple Sites Apr 26, 2024 09:00-15:00 AEST
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

269-283 City Road, Southbank
99 Whiteman Street, Southbank
83 Whiteman Street, Southbank
79 Whiteman Street, Southbank
63 Whiteman Street, Southbank
241 City Road, Southbank
109 Clarendon Street, Southbank
151 Clarendon Street, Southbank


Service disruptions may be experienced during this window.
Posted on Apr 22, 2024 - 14:01 AEST
7 Riverside Quay, Southbank Apr 26, 2024 09:00-17:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 19, 2024 - 17:44 AEST
Multiple Sites Apr 26, 2024 14:00-16:00 AEST
Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

70 Lorimer Street/66-68 River Esplanade, Docklands
66 Lorimer Street, Docklands
60 Lorimer Street, Docklands

Service disruptions may be experienced during this window.
Posted on Apr 22, 2024 - 14:42 AEST
148 Wells Street, South Melbourne Apr 30, 2024 09:00-14:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 23, 2024 - 12:17 AEST
Multiple Sites May 1, 2024 23:55 - May 2, 2024 04:55 AEST
Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:
10 Moorabool Street / 47 Brougham Street, Geelong
110 Brougham Street, Geelong
120 Brougham Street, Geelong
2-4 Yarra Street, Geelong

Service disruptions may be experienced during this window.
Posted on Apr 16, 2024 - 14:42 AEST
Past Incidents
Apr 25, 2024

Unresolved incident: 7 Riverside Quay, Southbank.

Apr 24, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 24, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:44 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

122 River Esplanade Docklands
128 Lorimer Street Docklands
221 Sturt Street Southbank
118 River Esplanade Docklands
13 Point Park Crescent Docklands
1 Point Park Crescent Docklands
5 Point Park Crescent Docklands
120 River Esplanade Docklands
116 River Esplanade Docklands
108 River Esplanade Docklands
100 Lorimer Street Docklands
112 River Esplanade Docklands


Service disruptions may be experienced during this window.
Apr 19, 17:38 AEST
Apr 23, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:43 AEST
Apr 22, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 22, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:43 AEST
30 St Andrews Place, East Melbourne
Resolved - This incident has been resolved.
Apr 22, 16:48 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 13:20 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 22, 13:04 AEST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
8 Kavanagh Street, Southank
Completed - The scheduled maintenance has been completed.
Apr 18, 10:47 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 10:00 AEST
Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 17, 14:23 AEST
Apr 17, 2024
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 17, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

826-846 Lorimer Street, Port Melbourne
68 Clarke Street, Southbank
33 Chessell Street, South Melbourne

Service disruptions may be experienced during this window.
Apr 15, 12:01 AEST
Apr 16, 2024
610 St Kilda Road, Melbnourne
Resolved - This incident has been resolved.
Apr 16, 17:06 AEST
Update - The building manager has advised that an electrician has been scheduled to investigate the loss of power.
Apr 16, 11:52 AEST
Identified - A power issue in the building has resulted in a loss of power to network equipment. Network engineers are working with the building manager to restore power.
Apr 16, 11:06 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 16, 10:57 AEST
7 Balcombe Road, Mentone
Completed - The scheduled maintenance has been completed.
Apr 16, 11:39 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 10, 16:06 AEST
Apr 15, 2024
480 Riversdale Road, Hawthorn East
Resolved - Faulty Third Party edge device replaced. Services restored.
Apr 15, 17:00 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 16:19 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 15, 12:54 AEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

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