All Systems Operational
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 02:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 AEST
Scheduled - Engineers will be performing a hardware upgrade to our network infrastructure at 163 City Road, Southbank VIC, which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provide higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Sep 27, 09:32 AEST
Sep 29, 2022
Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 16:28 AEST
Monitoring - Our damaged devices have been replaced, and services are slowly returning. Monitoring period in progress.
Sep 28, 14:20 AEST
Update - The water leak in the riser has been stopped and we will be dispatching our field technicians to replace the damaged hardware today.
Sep 28, 09:25 AEST
Update - The water leak in the building is still on-going, and has destroyed three of our devices.

Our devices cannot be replaced until the water leak has been addressed by the building manager.

We will provide further updates as they come to us.

We apologise for any inconvenience caused.

Sep 27, 10:58 AEST
Identified - A water leak has been identified at 22 Dorcas Street, and as such power has been shut down. We will work with the Building Manager to resolve this as soon as possible.
Sep 27, 10:22 AEST
Update - We have dispatched our field engineer and they will be on-site within the hour to attempt access again.
Sep 27, 09:11 AEST
Update - Our field technicians attempted to attend site to resolve the current outage, but were unable to gain access to the building.

We will attempt to attend again tomorrow.

Sep 26, 20:38 AEST
Investigating - Engineers have observed network alarms at 22 Dorcas Street, Southbank VIC. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@dgtek.net or call 1800 359 602.

Sep 26, 17:07 AEST
Sep 27, 2022
Sep 26, 2022
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 11:52 AEST
Monitoring - A faulty SFP module on our node was causing errors resulting in slow speeds and drop outs. This has now been replaced.

Monitoring period now in progress.

Sep 21, 09:53 AEST
Investigating - Engineers have observed errors on one of our nodes servicing the Southbank/Docklands area. This is causing issues ranging from loss of speed, to periodic drop-outs.

This issue appears to be caused by a faulty fibre port on our node, and field engineers have been dispatched to investigate.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please submit a ticket through your Partner Portal, or call us on 1800 539 602.

Sep 21, 09:35 AEST
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.