All Systems Operational
Scheduled Maintenance
608 St Kilda Road, Melbourne Dec 10, 2024 00:00-02:00 AEDT
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Dec 05, 2024 - 14:26 AEDT
3-5 St Kilda Road, St Kilda Dec 10, 2024 08:00-15:30 AEDT
CitiPower will be performing routine maintenance to their network which will impact customer services at 3-5 St Kilda Road, St Kilda.

Service disruptions may be experienced during this window.

Posted on Nov 25, 2024 - 10:59 AEDT
Past Incidents
Dec 5, 2024
Resolved - A break in Third-Party fibre connecting this site was discovered. Fibre break has been repaired and services have been restored.
Dec 5, 13:22 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 13:00 AEDT
Update - No faults were found on-site. This issue has been escalated to Vocus for investigation into the loss of fibre connectivity to the site.
Dec 5, 11:09 AEDT
Update - A DGtek field technician has been dispatched to further investigate this issue.
Dec 5, 08:07 AEDT
Update - Network engineers have been unable to contact the building manager regarding the loss of connection to the building. Further attempts will be made tomorrow.
Dec 4, 22:04 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

Dec 4, 19:17 AEDT
Dec 4, 2024
Dec 3, 2024

No incidents reported.

Dec 2, 2024
Resolved - A power issue within the building cased a loss of connection for several edge devices. Power restored and services have returned to normal.
Dec 2, 10:35 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 10:27 AEDT
Identified - The Building Manager has advised a power issue within the building is causing a loss of power to several edge devices. An electrician is currently working to restore power.
Dec 1, 09:41 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

Dec 1, 09:32 AEDT
Completed - The scheduled maintenance has been completed.
Dec 2, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Nov 27, 14:05 AEDT
Dec 1, 2024
Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Postmortem - Read details
Nov 25, 12:56 AEDT
Resolved - This incident has been resolved.
Nov 25, 12:56 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

Nov 25, 11:59 AEDT
Nov 24, 2024

No incidents reported.

Nov 23, 2024
Resolved - This incident has been resolved.
Nov 23, 09:35 AEDT
Investigating - We are currently investigating this issue.
Nov 22, 12:20 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 10:36 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

Nov 22, 10:03 AEDT
Nov 22, 2024
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 19:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Nov 12, 15:35 AEDT