400 St Kilda Road, Melbourne

Incident Report for DGtek Network

Resolved

Damaged devices have been replaced, and services are back online.
Posted Apr 15, 2025 - 13:54 AEST

Update

The water leak has been resolved, however damage has occurred to network equipment. DGtek field engineers have been dispatched to repair or replace the damaged equipment.
Posted Apr 15, 2025 - 10:25 AEST

Identified

A water leak in the building has caused a loss of power to network equipment within the building. Building management is currently working to resolve the water leak. Further updates to be provided as the come to us.
Posted Apr 15, 2025 - 08:29 AEST

Investigating

Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Posted Apr 14, 2025 - 22:15 AEST