100 Kavanagh Street,3006
Update - Due to a water leak on Level 7, the circuit breakers for both Level 5 and Level 10 have tripped and are currently exposed to water, rendering them non-operational. The device on Level 5 remains exposed to the water leak and will require replacement once the water leak has been fully rectified

Building Manager has organized a plumber for tomorrow(19th). Services at L4-L7 will be still impacted.
Dec 18, 2025 - 10:39 AEDT
Identified - The devices at L5 & L10 have been affected with a water leakage. Technician is now working to replace the switches.
Dec 18, 2025 - 09:57 AEDT
Update - Field Technician has been dispatched to the site for further investigation
Dec 18, 2025 - 09:01 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 18, 2025 - 08:20 AEDT

Scheduled Maintenance

VoIP Services Dec 18, 2025 22:00 - Dec 19, 2025 02:00 AEDT

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Dec 15, 2025 - 14:16 AEDT
Dec 18, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Dec 18, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 12:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

5 Flockhart Street, Abbotsford 3067
11 Flockhart Street, Abbotsford 3067
8 Grosvenor Street, Abbotsford 3067
18 Grosvenor Street, Abbotsford 3067
601 Victoria Street, Abbotsford 3067

Service disruptions may be experienced during this window.
Dec 12, 11:25 AEDT
228 La Trobe Street, 3000
Resolved - This incident has been resolved
Dec 18, 11:28 AEDT
Monitoring - Site is recovered after the building power maintenance.
Dec 18, 10:46 AEDT
Identified - As per the Building Manager, power has been shut down in the B1 area of the building for a power maintenance. This has caused our network devices to go offline, impacting several customers within the building.
Dec 18, 10:08 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 18, 10:06 AEDT
239 Kororoit Creek Road, 3016
Completed - The scheduled maintenance has been completed.
Dec 18, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 23:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer Voice services at 239 Kororoit Creek Road.

Service disruptions may be experienced during this window.
Dec 12, 11:33 AEDT
Dec 17, 2025
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
68 Mt Alexander Road, Travancore
Resolved - This incident has been resolved.
Dec 9, 13:41 AEDT
Monitoring - The devices lost power due to a building power issue. The issue has now been rectified, and all devices are back online.
Dec 9, 10:50 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 9, 10:30 AEDT
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Dec 5, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Dec 1, 15:39 AEDT
Dec 4, 2025
80 Lorimer Street, 3008
Resolved - This issue has been fixed and the site is back to normal.
Dec 4, 15:55 AEDT
Identified - Field Technician has identified the faulty UPS at the site has caused the site distribution switch to go offline.
Dec 4, 13:55 AEDT
Update - Field Technician has been dispatched to the site for further investigating the issue.
Dec 4, 13:40 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 4, 12:57 AEDT
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