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All Systems Operational
Past Incidents
May 27, 2026
Completed -
The scheduled maintenance has been completed.
May 27, 02:00 AEST
May 27, 02:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 AEST
May 27, 00:00 AEST
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
60 Lorimer Street, Docklands VIC 3008
70 Lorimer Street, Docklands VIC 3008
64A River Esplanade, Docklands VIC 3008
66 Lorimer Street, Docklands VIC 3008
Service disruptions may be experienced during this window.
May 20, 13:45 AEST
Sites Affected:
60 Lorimer Street, Docklands VIC 3008
70 Lorimer Street, Docklands VIC 3008
64A River Esplanade, Docklands VIC 3008
66 Lorimer Street, Docklands VIC 3008
Service disruptions may be experienced during this window.
May 20, 13:45 AEST
May 26, 2026
Resolved -
This incident has been resolved.
May 26, 17:25 AEST
May 26, 17:25 AEST
Update -
This incident has been resolved.
May 26, 12:27 AEST
May 26, 12:27 AEST
Monitoring -
The faulty device has been replaced and the services are back online. Engineers are monitoring the results.
May 26, 12:10 AEST
May 26, 12:10 AEST
Update -
Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.
May 26, 08:23 AEST
May 26, 08:23 AEST
Update -
Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.
May 25, 21:50 AEST
May 25, 21:50 AEST
Identified -
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
May 25, 18:36 AEST
May 25, 18:36 AEST
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 25, 17:10 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 25, 17:10 AEST
Resolved -
This incident has been resolved
May 26, 08:21 AEST
May 26, 08:21 AEST
Monitoring -
All the devices recovered and stable for more than 1 hour. We are monitoring the status for few ours.
May 25, 21:56 AEST
May 25, 21:56 AEST
Identified -
Building Manager has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.
May 25, 17:16 AEST
May 25, 17:16 AEST
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 25, 17:13 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 25, 17:13 AEST
May 25, 2026
May 24, 2026
No incidents reported.
May 23, 2026
No incidents reported.
May 22, 2026
Resolved -
The faulty device has been replaced and this incident has been resolved.
May 22, 19:27 AEST
May 22, 19:27 AEST
Identified -
The onsite Technician is actively working to replace the faulty network device. No ETA has been provided at this stage. Further updates will be shared as they become available.
May 22, 15:21 AEST
May 22, 15:21 AEST
Update -
The onsite technician identified that the faulty UPS caused the entire site to go offline. During the restoration process, it was further discovered that one of the networking devices was also faulty. Restoration work is still in progress. While some services have been recovered, others are still undergoing restoration. No ETA has been provided at this stage. Further updates will be shared as they become available.
May 22, 13:02 AEST
May 22, 13:02 AEST
Update -
Tech team is already on site and working on recovering the services. ETR. around 30 mins.
May 22, 10:23 AEST
May 22, 10:23 AEST
Update -
We have dispatched technicians to the site to further investigate the issue.
May 22, 09:04 AEST
May 22, 09:04 AEST
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 22, 08:36 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 22, 08:36 AEST
Completed -
The scheduled maintenance has been completed.
May 22, 02:00 AEST
May 22, 02:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 AEST
May 21, 22:00 AEST
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.
Service disruptions may be experienced during this window.
May 18, 14:44 AEST
Service disruptions may be experienced during this window.
May 18, 14:44 AEST
May 21, 2026
Resolved -
This incident has been resolved
May 21, 19:32 AEST
May 21, 19:32 AEST
Monitoring -
A power issue at the building caused a loss of power to network devices. Power has been restored, and services are back online.
May 21, 18:57 AEST
May 21, 18:57 AEST
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 21, 17:59 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
May 21, 17:59 AEST
May 20, 2026
No incidents reported.
May 19, 2026
Completed -
The scheduled maintenance has been completed.
May 19, 15:30 AEST
May 19, 15:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 AEST
May 19, 13:00 AEST
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
150 Kerr Street, Fitzroy
300 Young Street, Fitzroy
353 Napier Street, Fitzroy
Service disruptions may be experienced during this window.
May 11, 16:57 AEST
Sites Affected:
150 Kerr Street, Fitzroy
300 Young Street, Fitzroy
353 Napier Street, Fitzroy
Service disruptions may be experienced during this window.
May 11, 16:57 AEST
May 18, 2026
No incidents reported.
May 17, 2026
Completed -
The scheduled maintenance has been completed.
May 17, 15:00 AEST
May 17, 15:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 AEST
May 17, 08:00 AEST
Scheduled -
United Energy has scheduled critical maintenance works in the Brighton Road, Elwood area on 17/05/2026 between 08:00 AM – 03:00 PM.
While a power interruption is not currently expected, there is a possibility that nearby customers may be impacted during the maintenance window. Any power interruption, if it occurs, may result in temporary internet service disruptions across sites within suburbs including:
3182 - St Kilda
3184 – Elwood
3186 – Brighton
3189 – Moorabbin
3192 - Cheltenham
3194 - Mentone
3202 - Heatherton
We will continue to monitor the situation and provide updates if further information becomes available.
May 15, 17:17 AEST
While a power interruption is not currently expected, there is a possibility that nearby customers may be impacted during the maintenance window. Any power interruption, if it occurs, may result in temporary internet service disruptions across sites within suburbs including:
3182 - St Kilda
3184 – Elwood
3186 – Brighton
3189 – Moorabbin
3192 - Cheltenham
3194 - Mentone
3202 - Heatherton
We will continue to monitor the situation and provide updates if further information becomes available.
May 15, 17:17 AEST
May 16, 2026
No incidents reported.
May 15, 2026
No incidents reported.
May 14, 2026
No incidents reported.
May 13, 2026
Completed -
The scheduled maintenance has been completed.
May 13, 13:00 AEST
May 13, 13:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 11:00 AEST
May 13, 11:00 AEST
Scheduled -
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Apr 30, 20:39 AEST
Service disruptions may be experienced during this window.
Apr 30, 20:39 AEST