All Systems Operational

Scheduled Maintenance

202 Normanby Road, 3006 Southbank Aug 19, 2026 17:00-18:00 AEST

Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Aug 14, 2026 - 14:58 AEST

566 St Kilda Road, 3004 Melbourne Aug 20, 2026 23:00 - Aug 21, 2026 00:00 AEST

Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Aug 14, 2026 - 14:24 AEST

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

590 Camberwell Road, Camberwell
Resolved - This incident has been resolved.
Aug 13, 16:03 AEST
Monitoring - Engineers will keep monitoring the status
Aug 13, 15:16 AEST
Update - Power outage has been recovered and services been restored now.
Aug 13, 15:14 AEST
Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area.
Aug 13, 09:54 AEST
Update - We are continuing to investigate this issue.
Aug 13, 09:39 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 13, 08:44 AEST

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

607 Bourke Street, 3000 Melbourne
Resolved - This incident has been resolved.
Aug 8, 14:05 AEST
Monitoring - The devices have recovered following the building electrical maintenance. Engineers are now monitoring the services.
Aug 8, 13:42 AEST
Identified - Building manager has confirmed that the ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
Aug 8, 09:11 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 8, 08:37 AEST

Aug 7, 2026

109 Clarendon Street, Southbank
Resolved - This incident has been resolved and all services are back online
Aug 7, 21:18 AEST
Identified - Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.
Aug 7, 20:32 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 7, 20:06 AEST
VoIP Services
Completed - The scheduled maintenance has been completed.
Aug 7, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Aug 3, 22:26 AEST

Aug 6, 2026

608 St Kilda Road, 3004 Melbourne
Resolved - The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.
Aug 6, 09:35 AEST
Update - Field Engineer has been dispatched to the site for further investigation.
Aug 6, 09:09 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 6, 08:28 AEST

Aug 5, 2026

299 Queen Street, Melbourne
Resolved - A power issue at the site caused a loss of power to network devices.Power has been restored, and services are back online .

This incident has now been resolved.
Aug 5, 15:10 AEST
Monitoring - Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online .
The NOC is monitoring Devices now.
Aug 5, 12:30 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 5, 11:47 AEST
299 Queen Street, Melbourne
Resolved - All services are back online after the area/street power outage and stable for more than 5 hours.
Aug 5, 08:46 AEST
Update - A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online.
All services are restored and currently under monitoring to ensure stability
Aug 5, 08:42 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 4, 22:30 AEST

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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