All Systems Operational

Scheduled Maintenance

Multiple Sites Apr 9, 2025 05:00-07:00 AEST

Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

568 Collin Street, Melbourne
623 Little Bourke St, Melbourne
533 Little Lonsdale Street, Melbourne
607 Bourke Street, Melbourne
333 Queen Street, Melbourne
600 Bourke Street, Melbourne
5 Flockhart Street, Abbotsford
353 Napier Street, Fitzroy
300 Young Street, Fitzroy
18 Grosvenor Street, Abbotsford
8 Grosvenor Street, Abbotsford
11 Flockhart Street, Abbotsford
8 Franklin Street, Melbourne
601 Victoria Street, Abbotsford
620 Collins Street, Melbourne
58 Jeffcott Street, West Melbourne
483 Swanston Street, Melbourne
416 Gore Street, Fitzroy
33 Batman Street, West Melbourne
25-27 Therry Street, Melbourne
2 Cobden Street, North Melbourne
150 Kerr Street, Fitzroy
181 A'Beckett Street, Melbourne
118 Dudley Street, West Melbourne
668 Bourke Street, Melbourne
568 Collins Street, Melbourne
198 Harbour Esplanade, Docklands
9-23 Mackenzie Street, Melbourne
228 La Trobe Street, Melbourne

Service disruptions may be experienced during this window.
Posted on Apr 03, 2025 - 09:52 AEDT

576-578 Saint Kilda Road, Melbourne Apr 9, 2025 23:00 - Apr 10, 2025 04:00 AEST

Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 04, 2025 - 09:05 AEDT

VoIP Services Apr 26, 2025 07:00-21:00 AEST

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Mar 12, 2025 - 09:10 AEDT

Multiple Sites Apr 29, 2025 21:00 - Apr 30, 2025 02:00 AEST

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

33 Chessell Street, Southbank
221 Sturt Street, Southbank
68 Clarke Street, Southbank

Service disruptions may be experienced during this window.
Posted on Mar 27, 2025 - 09:15 AEDT
Apr 7, 2025

No incidents reported today.

Apr 6, 2025

No incidents reported.

Apr 5, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Apr 5, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 22:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Apr 1, 16:15 AEDT
Apr 4, 2025
510 Church Street, Richmond
Completed - The scheduled maintenance has been completed.
Apr 4, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 00:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 510 Church Street, Richmond.

Service disruptions may be experienced during this window.
Apr 3, 16:48 AEDT
Apr 3, 2025
5 Lawson Street, Southport
Resolved - A power issue at site has been resolved, and services are back online.
Apr 3, 15:44 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 3, 14:56 AEDT
510 Church Street, Richmond
Completed - The scheduled maintenance has been completed.
Apr 3, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 00:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 50 Church Street, Richmond.

Service disruptions may be experienced during this window.
Mar 26, 09:36 AEDT
Apr 2, 2025
13 Martin Street, St Kilda
Completed - The scheduled maintenance has been completed.
Apr 2, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 28, 16:59 AEDT
70 Lorimer Street, Docklands
Completed - The scheduled maintenance has been completed.
Apr 2, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 10:00 AEDT
Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 1, 14:53 AEDT
5 Sovereign Point Court, Doncaster
Resolved - A faulty power supply for the wireless radio servicing this site was replaced, and services have been restored.
Apr 2, 10:10 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 09:41 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 2, 07:12 AEDT
1 Queens Road, Melbourne
Resolved - A software issue with a network edge device caused a loss of service. Device reconfigured, and services restored.
Apr 2, 09:14 AEDT
Update - DGtek field technicians have been dispatched to further investigate this incident.
Apr 2, 08:23 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 2, 02:15 AEDT
480 Riversdale Road, Hawthorn East
Completed - The scheduled maintenance has been completed.
Apr 2, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 00:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 480 Riversdale Road, Hawthorn East.

Service disruptions may be experienced during this window.
Mar 26, 09:38 AEDT
1 Queens Road, Melbourne
Completed - The scheduled maintenance has been completed.
Apr 2, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 24, 17:07 AEDT
Apr 1, 2025
Mar 31, 2025
241 City Road, Southbank
Resolved - Electrical maintenance within the building caused a loss of power to network equipment. Maintenance concluded, and services back online.
Mar 31, 14:36 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 31, 12:32 AEDT
668 Bourke Street, Melbourne
Resolved - This incident has been resolved.
Mar 31, 12:33 AEDT
Update - A power issue the building caused a loss of service. Power has been restored, and services are back online.
Mar 31, 12:16 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 31, 12:02 AEDT
241 City Road, Southbank
Resolved - DGTek field technicians attended site and identified a tripped circuit breaker. Circuit breaker has been reset, and services have been restored.
Mar 31, 12:16 AEDT
Update - DGtek Field engineers have been dispatched to further investigate this issue.
Mar 31, 11:25 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 31, 10:51 AEDT
668 Bourke Street, Melbourne
Resolved - The Building Manager advised that a third party had shut down power to network devices. Power has been restored, and services are back online.
Mar 31, 08:15 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 31, 08:07 AEDT
Mar 30, 2025
25 Therry Street, Melbourne
Resolved - An uplink device issue was identified as the secondary cause of the loss of service, and a temporary workaround has been put in place in order to restore services. Further maintenance may be required at a later date to permanently resolve this fault.
Mar 30, 18:25 AEDT
Update - DGTek field technicians are continuing on-site investigations. Further updates to come.
Mar 30, 16:31 AEDT
Update - Building manager has advised that power has been restored, however network devices remain offline. A DGtek field technician has been dispatched to investigate further.
Mar 30, 12:53 AEDT
Update - DGtek have been advised that a power issue in the building is currently affecting network devices. ETR 2PM.
Mar 30, 10:02 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 30, 06:42 AEDT
Mar 29, 2025

No incidents reported.

Mar 28, 2025
93 Cook Street, Port Melbourne
Resolved - A power outage in the area caused a loss of connection. Power restored, and services back online.
Mar 28, 11:58 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 28, 07:05 AEDT
Mar 27, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Mar 27, 13:35 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:00 AEDT
Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the following sites which will impact customer connections:

122 River Esplanade, Docklands
128 Lorimer Street, Docklands
118 River Esplanade, Docklands
116 River Esplanade, Docklands
13 Point Park Crescent, Docklands
1 Point Park Crescent, Docklands
5 Point Park Crescent, Docklands
108 River Esplanade, Docklands
112 River Esplanade, Docklands
120 River Esplanade, Docklands

Service disruptions may be experienced during this window.
Mar 24, 11:25 AEDT
90 Lorimer Street, Docklands
Resolved - This incident has been resolved.
Mar 27, 13:13 AEDT
Update - The Building Manager has advised DGTek that while power has been restored to the building, some floors are still without power. Electricians are currently working to resolve this.
Mar 27, 13:03 AEDT
Identified - A power outage in the building has caused a loss of connection.
Mar 27, 10:09 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 27, 10:09 AEDT
Mar 26, 2025
35 Dickens Street, Elwood
Resolved - This incident has been resolved.
Mar 26, 13:49 AEDT
Update - DGtek cable has been repaired, and services are now back online.
Mar 26, 13:48 AEDT
Update - Concrete cutting works have been approved by the Body Corporate, and restorative works have been scheduled for Wednesday 26/03/2025 between 10AM to 4PM.
Mar 25, 16:44 AEDT
Update - DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with the Body Corporate to obtain agreement to perform these works. Further updates to be provided as they come to us.
Mar 25, 14:30 AEDT
Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 25, 11:24 AEDT
Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 24, 17:26 AEDT
Identified - Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre.
Mar 24, 10:46 AEDT
Update - Field technicians have been dispatched to further investigate this issue.
Mar 24, 10:19 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 24, 08:17 AEDT
Mar 25, 2025
9 Dickens Street, Elwood
Resolved - DGtek Fibre has been repaired, and services restored.
Mar 25, 14:45 AEDT
Update - DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with Building Management to obtain agreement to perform these works. Further updates to be provided as they come to us.
Mar 25, 14:30 AEDT
Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 25, 11:24 AEDT
Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 24, 17:26 AEDT
Identified - Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre.
Mar 24, 10:46 AEDT
Update - Field technicians have been dispatched to further investigate this issue.
Mar 24, 10:32 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 24, 10:31 AEDT
161 Parramatta Road, Alburn
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Alburn.

Service disruptions may be experienced during this window.
Feb 6, 10:01 AEDT
Mar 24, 2025
1 Freshwater Place, Southbank
Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 17, 11:14 AEDT
250 Elizabeth Street, Melbourne
Resolved - A faulty switch was identified, and replaced. Services are back online.
Mar 24, 13:57 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Mar 21, 23:22 AEDT
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