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Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 25, 2025 - 20:07 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 25, 2025 - 20:07 AEDT
Past Incidents
Dec 25, 2025
Unresolved incident: 56 Scarborough Street, Southport, 4215, QLD.
Dec 24, 2025
No incidents reported.
Dec 23, 2025
No incidents reported.
Dec 22, 2025
No incidents reported.
Dec 21, 2025
No incidents reported.
Dec 20, 2025
No incidents reported.
Dec 19, 2025
Resolved -
The faulty device which was damaged due to water leakage has been replaced.
Dec 19, 13:00 AEDT
Dec 19, 13:00 AEDT
Update -
Due to a water leak on Level 7, the circuit breakers for both Level 5 and Level 10 have tripped and are currently exposed to water, rendering them non-operational. The device on Level 5 remains exposed to the water leak and will require replacement once the water leak has been fully rectified
Building Manager has organized a plumber for tomorrow(19th). Services at L4-L7 will be still impacted.
Dec 18, 10:39 AEDT
Building Manager has organized a plumber for tomorrow(19th). Services at L4-L7 will be still impacted.
Dec 18, 10:39 AEDT
Identified -
The devices at L5 & L10 have been affected with a water leakage. Technician is now working to replace the switches.
Dec 18, 09:57 AEDT
Dec 18, 09:57 AEDT
Update -
Field Technician has been dispatched to the site for further investigation
Dec 18, 09:01 AEDT
Dec 18, 09:01 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 18, 08:20 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 18, 08:20 AEDT
Completed -
The scheduled maintenance has been completed.
Dec 19, 02:00 AEDT
Dec 19, 02:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 22:00 AEDT
Dec 18, 22:00 AEDT
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.
Service disruptions may be experienced during this window.
Dec 15, 14:16 AEDT
Service disruptions may be experienced during this window.
Dec 15, 14:16 AEDT
Dec 18, 2025
Completed -
The scheduled maintenance has been completed.
Dec 18, 14:00 AEDT
Dec 18, 14:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 12:00 AEDT
Dec 18, 12:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
5 Flockhart Street, Abbotsford 3067
11 Flockhart Street, Abbotsford 3067
8 Grosvenor Street, Abbotsford 3067
18 Grosvenor Street, Abbotsford 3067
601 Victoria Street, Abbotsford 3067
Service disruptions may be experienced during this window.
Dec 12, 11:25 AEDT
Sites Affected:
5 Flockhart Street, Abbotsford 3067
11 Flockhart Street, Abbotsford 3067
8 Grosvenor Street, Abbotsford 3067
18 Grosvenor Street, Abbotsford 3067
601 Victoria Street, Abbotsford 3067
Service disruptions may be experienced during this window.
Dec 12, 11:25 AEDT
Resolved -
This incident has been resolved
Dec 18, 11:28 AEDT
Dec 18, 11:28 AEDT
Monitoring -
Site is recovered after the building power maintenance.
Dec 18, 10:46 AEDT
Dec 18, 10:46 AEDT
Identified -
As per the Building Manager, power has been shut down in the B1 area of the building for a power maintenance. This has caused our network devices to go offline, impacting several customers within the building.
Dec 18, 10:08 AEDT
Dec 18, 10:08 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 18, 10:06 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Dec 18, 10:06 AEDT
Completed -
The scheduled maintenance has been completed.
Dec 18, 05:00 AEDT
Dec 18, 05:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 23:00 AEDT
Dec 17, 23:00 AEDT
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer Voice services at 239 Kororoit Creek Road.
Service disruptions may be experienced during this window.
Dec 12, 11:33 AEDT
Service disruptions may be experienced during this window.
Dec 12, 11:33 AEDT
Dec 17, 2025
Dec 16, 2025
No incidents reported.
Dec 15, 2025
No incidents reported.
Dec 14, 2025
No incidents reported.
Dec 13, 2025
No incidents reported.
Dec 12, 2025
No incidents reported.
Dec 11, 2025
No incidents reported.