DGtek Network Status

Jan 22, 2025

Unresolved incident: 33 Inkerman Street, St Kilda.

Jan 21, 2025

Resolved - This incident has been resolved.
Jan 21, 15:16 AEDT

Identified - The Building Manager has advised than an electrician is working at site, and that power to networking equipment has been shut down. Further updates will be provided as they come to us.
Jan 21, 12:09 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 21, 12:08 AEDT

Multiple Sites

Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 AEDT

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

424 St Kilda Road, Melbourne
412 St Kilda Road, Melbourne

Service disruptions may be experienced during this window.
Jan 17, 11:46 AEDT

Jan 20, 2025

Network Wide - VoIP Servcies

Resolved - This incident has been resolved.
Jan 20, 14:39 AEDT

Investigating - Engineers have observed network alarms which are causing disruption to some customer VoIP services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 20, 11:39 AEDT

Jan 19, 2025

No incidents reported.

Jan 18, 2025

51 Gordon Street, Footscray

Resolved - This incident has been resolved.
Jan 18, 11:23 AEDT

Identified - A fault with the wireless radio providing service to this site has been identified. This has been escalated to the third party carrier, who will be sending a technician to investigate further.
Jan 18, 03:52 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 17, 21:30 AEDT

Jan 17, 2025

7 Yarra Street, South Yarra

Resolved - A third-party had disconnected power from a DGtek network switch in the building. Power reconnected, and services restored.
Jan 17, 09:04 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 16, 20:59 AEDT

Jan 16, 2025

370 St Kilda Road, Melbourne

Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 AEDT

Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jan 10, 13:00 AEDT

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

470 St Kilda Road, Melbourne

Resolved - Power was intentionally disconnected from DGtek equipment. Power restored and services back online.
Jan 13, 15:00 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 13, 11:24 AEDT

568 New Street, Brighton

Resolved - A power issue at site caused a loss of connection to DGtek Network equipment. Power has been restored, and services are back online.
Jan 13, 12:51 AEDT

Monitoring - Services are currently back online, but we will continue to monitor this incident.
Jan 13, 11:05 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 13, 10:17 AEDT

568 New Street, Brighton

Resolved - A power issue at site caused a reboot of DGtek network equipment.
Jan 13, 10:09 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 13, 10:06 AEDT

237 Park Street, South Melbourne

Resolved - A power issue at site caused a loss of connection. Power has been restored, and services are back online.
Jan 13, 09:47 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 10, 15:36 AEDT

Jan 12, 2025

241 City Road, Southbank

Resolved - A circuit breaker trip caused a loss of power to DGtek network equipment. Breaker reset, and services restored.
Jan 12, 16:27 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 12, 14:05 AEDT

7 Yarra Street, Geelong

Resolved - Power had been intentionally disconnected from DGtek equipment. Power has been reconnected, and services restored.
Jan 12, 12:02 AEDT

Update - The Building Manager has advised that the power issue has been resolved, however DGtek network equipment remains offline. A DGtek field engineer has been dispatched to investigate further.
Jan 12, 10:46 AEDT

Identified - The Building Manager has advised there is flooding from Level 17 and, and power has been shut down in the risers. DGtek has been informed that this will take couple of hours to fix and they are working with the electrical company to rectify the issue.
Jan 11, 12:38 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 11, 12:26 AEDT

Jan 11, 2025

Jan 10, 2025

Jan 9, 2025

51 Gordon Street, Footscray

Resolved - This incident has been resolved.
Jan 9, 12:23 AEDT

Update - A DGtek field technician has been dispatched to further investigate this issue.
Jan 9, 11:16 AEDT

Update - Our third-party provider has confirmed that the back-haul is back online, however a single switch has failed to return to service.
Jan 9, 10:11 AEDT

Update - An issue with the third-party back-haul providing connection to this building has been identified, and escalated to the provider.
Jan 8, 21:31 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 8, 15:14 AEDT

Jan 8, 2025

61 Brighton Road, Elwood

Resolved - A power issue at site caused a loss of connectivity. Power has been restored, and services back online.
Jan 8, 20:11 AEDT

Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jan 8, 19:52 AEDT