All Systems Operational

Scheduled Maintenance

3 Greeves Street, St Kilda 3182 Aug 21, 2025 10:00-12:00 AEST

Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Aug 15, 2025 - 08:13 AEST

VoIP Services Aug 21, 2025 22:00 - Aug 22, 2025 02:00 AEST

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Aug 17, 2025 - 21:35 AEST

Multiple Sites Aug 26, 2025 16:00-18:00 AEST

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

539 St Kilda Road, Melbourne 3004
9 Commercial Road, Melbourne 3004

Service disruptions may be experienced during this window.
Posted on Aug 15, 2025 - 12:35 AEST
Aug 20, 2025

No incidents reported today.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025
181 A'Beckett Street, Melbourne
Resolved - A fix has been implemented by the onsite Technician and all the services are back online.
Aug 15, 19:34 AEST
Identified - Onsite Technician has identified that the Faulty UPS has caused the loss of power to the distribution network devices. Technician is now working on to fix the issue.
Aug 15, 19:15 AEST
Update - DGTEK Field Technician has been dispatched to the site to further investigate the issue.
Aug 15, 17:58 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 15, 17:13 AEST
Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025
570 Lygon Street
Resolved - This incident has been resolved. The root cause was a power outage.
Aug 9, 22:51 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 9, 19:08 AEST
Aug 8, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Aug 8, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Aug 4, 18:07 AEST
Aug 7, 2025
462 Elizabeth St, Melbourne
Resolved - Faulty device restored and services were back online.
Aug 7, 18:52 AEST
Update - Field tech team at the site, identified the device caused the issue and working progress to fix.
Aug 7, 18:31 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 7, 12:41 AEST
12-14 Claremont Street, South Yarra
Resolved - The faulty device has been replaced and the services are back online.
Aug 7, 17:36 AEST
Update - Our field technician has arrived at the site and actively working to replace the faulty device.
Aug 7, 16:57 AEST
Update - The field technician has been dispatched to the site to replace the faulty device.
Aug 7, 16:12 AEST
Update - Engineers have identified that the level 14 device is faulty and this has caused disruption to some customer services. Engineers are now working to replace the faulty device.
Aug 7, 12:35 AEST
Identified - Electrical maintenance within the building caused a loss of power to network devices at Level 14 in the building. Engineers are working with Building manager to restore the service.
Aug 7, 10:39 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Aug 7, 10:34 AEST
Aug 6, 2025

No incidents reported.

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