VoIP Services
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 07:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Apr 26, 2025 07:00-21:00 AEST

Scheduled Maintenance

Multiple Sites Apr 29, 2025 21:00 - Apr 30, 2025 02:00 AEST

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

33 Chessell Street, Southbank
221 Sturt Street, Southbank
68 Clarke Street, Southbank

Service disruptions may be experienced during this window.
Posted on Mar 27, 2025 - 09:15 AEDT

Multiple Sites May 15, 2025 23:00 - May 16, 2025 02:00 AEST

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

148 Wells Street, Southbank
28 Freshwater Place, Southbank
99 Queens Bridge Street, Southbank
28 Clarendon Street, Southbank
2 Southbank Boulevard, Southbank
6 Riverside Quay, Southbank
8 Kavanagh Street, Southbank
88 Southbank Boulevard, Southbank
7 Riverside Quay, Southbank
38 Kavanagh Street, Southbank
33 City Road, Southbank
269-283 City Road, Southbank
22 Kavanagh Street, Southbank
1 Freshwater Place, Southbank
86-92 Kavanagh Street, Southbank
99 Whiteman Street, Southbank
83 Whiteman Street, Southbank
79 Whiteman Street, Southbank
63 Whiteman Street, Southbank
55 Southbank Boulevard, Southbank
241 City Road, Southbank
22-24 Dorcas Street, Southbank
183 City Road, Southbank
178-180 City Road, Southbank
173 City Road, Southbank
163 City Road, Southbank
100 Kavanagh Street, Southbank
109 Clarendon Street, Southbank
1 Riverside Quay, Southbank
151-153 Clarendon Street, Southbank
39 Dorcas Street, South Melbourne
38 Bank Street, South Melbourne
28 Bank Street, South Melbourne
69 Dorcas Street, South Melbourne
63 Dorcas Street, South Melbourne


Service disruptions may be experienced during this window.
Posted on Apr 09, 2025 - 14:10 AEST
Apr 26, 2025
56 Scarborough Street, Southport
Resolved - A power issue at site cause a loss of connection to network equipment. Power restored and services are back online.
Apr 26, 10:50 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 26, 08:11 AEST
Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
576-578 Saint Kilda Road, Melbourne
Completed - The scheduled maintenance has been completed.
Apr 23, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 14, 10:13 AEST
Apr 22, 2025
33 City Road, Southbank
Resolved - This incident has been resolved.
Apr 22, 15:00 AEST
Monitoring - A power issue caused a loss of connection at site. Power has been restored, and DGtek Network engineers will continue to monitor.
Apr 22, 10:21 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 22, 10:01 AEST
620 Collins Street, Melbourne
Resolved - Faulty switch has been replaced, and services are back online.
Apr 22, 12:11 AEST
Identified - A faulty switch has been identified by DGtek Field technicians, and will need to be replaced. Further updates to be provided as they come to us.
Apr 22, 10:14 AEST
Update - DGtek network engineers have been unable to contact the building manager to investigate this incident. DGtek field technicians have been scheduled for Tuesday morning.
Apr 21, 15:04 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 21, 08:51 AEST
2-4 Yarra Street, Geelong
Resolved - A faulty UPS caused a loss of power to network devices. UPS has been bypassed and services have been restored.
Apr 22, 10:08 AEST
Update - DGtek field technicians have been scheduled to investigate further. The building manager has requested attendance Tuesday morning.
Apr 21, 15:02 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 21, 08:49 AEST
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Apr 14, 15:30 AEST
578 Lorimer Street, Port Melbourne
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 8, 14:02 AEST
Apr 17, 2025
27 Charnwood Road, St Kilda
Completed - The scheduled maintenance has been completed.
Apr 17, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 9, 17:08 AEST
Apr 16, 2025
8 Franklin Street, Melbourne
Resolved - This incident has been resolved.
Apr 16, 15:37 AEST
Identified - A power issue at site has caused a loss of connection to network equipment. An electrician has been arranged by Building Management to attend to the issue, and further updates will be provided as they come to us.
Apr 16, 09:03 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 16, 01:53 AEST
12 Marine Parade, St Kilda
Completed - The scheduled maintenance has been completed.
Apr 16, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 8, 14:03 AEST
18 Mt Alexander Road, Travancore
Resolved - A power issue at site caused a loss of connection to network equipment. Power has been restored, and services are back online.
Apr 16, 04:36 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 16, 04:05 AEST
1 Queens Road, Melbourne
Completed - The scheduled maintenance has been completed.
Apr 16, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 7, 10:29 AEST
Apr 15, 2025
400 St Kilda Road, Melbourne
Resolved - Damaged devices have been replaced, and services are back online.
Apr 15, 13:54 AEST
Update - The water leak has been resolved, however damage has occurred to network equipment. DGtek field engineers have been dispatched to repair or replace the damaged equipment.
Apr 15, 10:25 AEST
Identified - A water leak in the building has caused a loss of power to network equipment within the building. Building management is currently working to resolve the water leak. Further updates to be provided as the come to us.
Apr 15, 08:29 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 14, 22:15 AEST
570 Lygon Street, Carlton North
Completed - The scheduled maintenance has been completed.
Apr 15, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 9, 17:25 AEST
Apr 14, 2025
Apr 13, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 AEST
Scheduled - Network Engineers will be performing emergency maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

356 Collins St, Melbourne
350 Collins Street, Melbourne

Service disruptions may be experienced during this window.
Apr 9, 12:22 AEST
Apr 12, 2025
93 Cook Street, Port Melbourne
Resolved - This incident has been resolved.
Apr 12, 08:33 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 12, 08:04 AEST
← Incident History Powered by Atlassian Statuspage